Refund policy
Customer Satisfaction and the Golden Rule
We strive to achieve the highest levels of customer satisfaction and do this by taking every opportunity to demonstrate a commitment to going above and beyond for our customers. The vast majority of our customer interactions are extremely positive and we are so grateful to you for this! The best part about interacting with you all is seeing how many genuinely good people exist in the world. It gives us hope!
We hold ourselves to a high standard in how we treat our customers and we expect at least a minimum level of decency and integrity from our customers. For those who operate on an unconditional "customer is always right (no matter what)" principle, we kindly ask that you consider taking your business elsewhere. We are often willing to bend over backwards to ensure our customers are satisfied, but we do not tolerate customers who are abusive or deceptive, or who otherwise engage in any other misconduct at the expense of the integrity of Gamertech.shop.
On the other hand, if you are a customer who values the Golden Rule, interpersonal relationships, and awesome computer hardware (at great prices), we invite you to come in and stay for a while.
Inspect Your Package Upon Receipt
Upon receiving your item, you must promptly inspect it as soon as possible to make sure you received the correct item(s) and check for shipping damage. For items damaged during shipping, please refer to Gamertech.shop's Shipping Policy.
Return Window: 21 Days*
You have 21 days from the delivery date to request a return or exchange (*except CPU and GPU, which have a Return Window of 7 Days). If your return is approved, we will provide a shipping label and cover return shipping if you choose to receive in-store credit. For cash refunds, we will deduct the cost of return shipping from the refund. The delivery date is the date that the tracking number says the item was delivered. Any return requests received by us beyond the return window are subject to our discretion.
Once an item is returned and passes inspection by Gamertech.shop, you may choose between receiving a refund, credit, or replacement (unless a replacement is not available). After the applicable return window closes, the sale is considered final. In the event a request for a return is made outside of the applicable Return Window, we have sole discretion over whether to accept the return and reserve the right to charge a reasonable restocking fee.
How to Start a Return
To start a return, log in to your user account and request a return. Please provide details regarding the reason for your return. Be sure to review the following section titled "Return Reason and Process" for specifics applicable to your return reason. Authorization from us is required for you to return your item. Items sent to us without authorization will not be accepted. We will provide a refund, credit, or replacement (as applicable) once we have received the item and had an opportunity to inspect it. This usually occurs within 48 hours of our receipt of the returned item.
Return Reason
Unused, Sealed, and Resellable
If you would like to return an item that is unused, sealed, and resellable as new, follow this paragraph. If the item is returned in unused, sealed (if originally sealed), and in "new" condition, and you are within the applicable Return Window, returns will be automatically approved.
Used, Customer Not Satisfied
If you used the item and it is not to your satisfaction, follow the process in this paragraph. If you are not satisfied with your purchase, reach out to us to explain the issue and reason for not being satisfied. This gives us the opportunity to rectify your concerns, if at all possible. Returns on used items are completely up to the discretion of Gamertech.shop and are reviewed on a case by case basis. Requests for returns or exchanges on used items must be within the applicable Return Window. Used returns may be subject to a reasonable restocking fee to offset the loss in resale value. NOTE: You must return the complete contents of the product, including all accessories, cables, attachments, etc. Gamertech.shop reserves the right to reject, or charge an additional restocking fee, on returns with incomplete or damaged product contents.
Shipping-related Issues
Please refer to Gamertech.shop's Shipping Policy to learn about how we handle shipping-related issues.
Wrong Item Received
If you received the wrong item(s), or something was missing from what you received, follow this paragraph. If you received the wrong item(s), or didn't receive everything you were supposed to, you must take pictures of (1) all items received, (2) the exterior of the shipping box, and (3) the interior of the shipping box, including packing material, then reach out to us and provide this information so we can investigate and take appropriate action. These are handled on a case-by-case basis, but in the majority of cases we treat it is a return/replacement or, in the case of a missing item, ship the missing item. Please note, in some cases, orders are shipped in more than one package and do not always arrive at the same time.
Defective Items
If an item is defective, follow this paragraph. If an item you receive is defective, this is covered by warranty from the manufacturer. If you or the manufacturer needs any information from us in support of the warranty claim, we will be diligent in providing it. Please refer to the manufacturer's warranty and reach out to the manufacturer to make a warranty claim.
Replacements, Credits, and Refunds
Replacements: If an item is in-stock, we are happy to replace an item. If the item is out of stock and cannot be shipped to you within a reasonable time, we will provide a refund or credit.
Exchanges/Credits: Exchanges or In-store credits can be provided if you would you like to purchase a different item at the time of the return.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the return was approved. If approved, you’ll be automatically refunded on your original payment method.
Timing of Refunds: Once the return process is completed (meaning after we receive, inspect, and accept the return), we will initiate a refund within 24 hours and send you an email to notify you that we have done so. Please be sure to check your promotions, spam, and/or junk inbox if you can't find the email. The time it takes for you to actually receive the refund is entirely dependent on the policies and processes of the institution behind your payment method. Typically, refunds are received in 1 to 3 business days.
Inspection of Returns: Upon receipt of a return, we will perform a thorough inspection. If the item is not properly returned, as determined by us in our sole discretion, we will reject the return and document our basis for doing so. No refund will be issued in this case. This is a very rare occurrence and usually arises in situations involving fraud or scams (such as return of an empty box or return of a different item). We know this works with Walmart, Amazon, etc. but we don't make nearly enough billions of dollars to let that kind of stuff go.
Cancelling an Order
You may request to cancel an order, in which case we will do our very best to honor your request. The majority of the time, if we haven't shipped the item yet, we will process the cancellation. In some cases, once the warehouse reaches a certain point in the fulfillment process, it can't be stopped. We strive to process and ship orders as fast as possible, so there are times that we won't be able to cancel an order, even if the cancellation request is received on the same day the orde is placed.
Final Sale Items
We do not accept returns of final sale items. Final sale items are designated as such in the description. In addition, the following items are always final sale items: (1) New, No Box Items; (2) Open Box Items.
Anti-Fraud / Anti-Scammer Policy
If you plan on trying to scam or defraud us, follow this process: Don't do it. We review every single transaction before fulfillment. This includes (1) cross-referencing orders against anti-fraud/scammer databases, (2) reviewing metadata to identify patterns that indicate fraud, (3) reaching out to customers to verify identity, and (4) partnering with providers of anti-fraud services to enhance our in-house due diligence and security protocols. We never fulfill any fraudulent purchases and, whenever we confirm evidence of fraud, we report details to payment processors, government authorities, and to service providers who compile databases of fraudsters and enable companies to blacklist scammers.
Who we report to includes, but is not limited to: (1) credit card companies; (2) payment intermediaries (such as Paypal); (3) United States Postal Inspection Service, (4) NoFraud, and (5) UPS and other carriers. Note: a scam committed using the United States Postal Service is a federal offense (Mail Fraud). We have witnessed scammers get banned from banks and payment platforms as a result of their breach of terms of service or cardholder agreements.
We go to great length to combat scams. In addition to our anti-fraud practices, we take additional steps to undermine scam attempts, including: (a) recording serial numbers; (b) taking comprehensive photographic documentation of every item being packaged and sealed; (c) requiring signature to receive packages; (d) applying tamper-proof security seals to product packages as well as the shipping box, and (e) inspecting every return (even ones that appear sealed).
Scammers should take note that we work with authorized partners and are able to produce objective documentation regarding the products that we sell. This documentation is included with our chargeback responses and make quick work of false "not as described" chargebacks because we are able to prove that we purchased brand new products via authorized channels. We also include photo documentation that proves the contents of what we sent.
Finally, in the event of a successful fraudulent chargeback, Gamertech.shop may seek legal action. This is rare, but we have had three occasions where we had to do this. Of course, this is not something we take lightly and would not do in the event of a good faith dispute.